AgentForge Legal
Refund Policy
This Refund Policy explains how payments, credit packs, failed generations and refund requests are handled on AgentForge.
Effective Date
Updated: May 2026
1. General Policy
All payments made on AgentForge are generally non-refundable. By purchasing any plan, credits, or services, you agree to this Refund Policy.
2. Credits Usage
Once credits are used for AI generations, they cannot be refunded under normal circumstances.
3. Unused Credits
Unused credits are non-refundable. They do not expire and stay available in your account.
4. Plans
Plans are one-time purchases billed in advance and are non-refundable. There is no automatic renewal; refunds are not issued for partially used credit packs.
5. Failed Generations, Retries and Regeneration
One image, one charge: Credits are taken once, when you press Generate, for the options you chose. The number on the Generate button is the number charged. Failed images are refunded automatically: If an image fails or never arrives because of a technical problem on our side or the AI provider's, its credits go back to your balance automatically — usually within minutes, at most within about an hour. You do not have to ask. Automatic retries are not charged: If our system has to retry the same image in the background, it is still one charge. Trying again after a failure: Pressing Generate again starts a new image at the normal price. The failed one has already been refunded, so you pay once. Regenerating and new variations: Every new image or variation is a new generation at the normal price for the options you choose, even for the same product. No plan includes free or unlimited regenerations. Completed images: Credits for a completed image are not returned because the style differs from what you expected. If a completed image is clearly faulty (blank or corrupted), write to support with the image and we will review it under the Refund Policy.
6. Output Quality
AI-generated results depend on uploaded inputs, prompts, and AI behavior. Differences in expectations or output style do not qualify for refunds after credits are consumed.
7. Duplicate Payments
If you are charged more than once accidentally, contact us within 48 hours for review and possible refund processing.
8. Fraudulent Activity
Accounts involved in fraudulent transactions, abuse, or unauthorized payment activity may be suspended while investigations are performed.
9. Exceptional Cases
Refunds may be considered only in exceptional situations after checking payment records, generation logs, technical issues, and account activity.
10. Contact Us
For refund-related questions or billing concerns, contact us at info@aiagentforge.in.
Need billing support?
For refund requests, payment support, or billing questions, contact us at info@aiagentforge.in.